CatchHub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at CatchHub (the "Website").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account on our Website
- Subscribe to our newsletter or mailing list
- Contact us through our contact form
- Participate in our interactive features, including the Master Angler mini-game
- Make inquiries or request information
The personal information we may collect includes:
- Name
- Email address
- Phone number (if provided)
- Postal address (if provided)
- Any other information you choose to provide
1.2 Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit on our Website
- Time and date of your visit
- Time spent on pages
- Referring website addresses
- Device identifiers
1.3 Game Data
When you play our Master Angler mini-game, we may collect:
- Game scores (FS points)
- Game statistics and achievements
- Gameplay preferences
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our Website: We use your information to operate and maintain our Website and provide you with access to our content and services.
- To improve our Website: We analyze how users interact with our Website to improve functionality and user experience.
- To communicate with you: We may use your contact information to respond to your inquiries, send you newsletters, and provide customer support.
- To personalize your experience: We may use your information to personalize content and provide tailored recommendations.
- To ensure security: We use information to detect, prevent, and address technical issues and security threats.
- To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
- For game functionality: We use game data to track scores, maintain leaderboards, and improve game features.
3. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data based on the following legal bases:
- Consent: When you have given clear consent for us to process your personal data for specific purposes.
- Contract: When processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
- Legal obligation: When processing is necessary for compliance with a legal obligation.
- Legitimate interests: When processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.
5. Third-Party Services
We may use third-party services that collect, monitor, and analyze information, including:
- Google Analytics: To analyze Website usage and improve user experience. Google's privacy policy can be found at https://policies.google.com/privacy
- Google Maps: To display location information on our contact page. Google's privacy policy applies to this service.
- Email service providers: To send newsletters and communications.
These third-party service providers have their own privacy policies addressing how they use such information.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, and email services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred.
- With Your Consent: We may share your information with your explicit consent.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When we no longer need your personal information, we will securely delete or anonymize it.
8. Your Rights Under UK GDPR
If you are located in the United Kingdom, you have the following rights regarding your personal data:
- Right of Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided in Section 11.
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of the United Kingdom. We ensure that appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.
11. Children's Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: [email protected]
- Address: CatchHub HQ, 123 Thames Street, London, EC4R 3AB, United Kingdom
- Phone: +44 20 1234 5678
14. Marketing Communications
If you have opted in to receive marketing communications from us, we may use your personal information to send you newsletters, promotional materials, and other marketing communications.
You can opt-out of receiving marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email we send you
- Contacting us at [email protected]
- Updating your preferences in your account settings (if applicable)
Please note that even if you opt-out of marketing communications, we may still send you transactional or administrative messages related to your use of the Website.
15. Automated Decision-Making and Profiling
We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. If we implement such processes in the future, we will inform you and provide you with the right to object to such processing.
We may use automated processes to:
- Personalize content and recommendations based on your browsing behavior
- Analyze Website usage patterns to improve user experience
- Detect and prevent fraudulent activity
These processes do not produce legal effects or significantly affect you, and you have the right to object to such processing.
16. Data Breach Notification
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
Our notification will include:
- Description of the nature of the breach
- Categories and approximate number of individuals concerned
- Likely consequences of the breach
- Measures taken or proposed to address the breach
17. Special Categories of Personal Data
We do not intentionally collect special categories of personal data (also known as sensitive personal data) such as:
- Racial or ethnic origin
- Political opinions
- Religious or philosophical beliefs
- Trade union membership
- Genetic data
- Biometric data
- Health data
- Sex life or sexual orientation
If you provide such information to us, you consent to our processing of such data for the purposes for which it was provided.
18. Third-Party Links
Our Website may contain links to third-party websites, plugins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.
19. Data Processing Records
As a data controller, we maintain records of our processing activities in accordance with UK GDPR requirements. These records include:
- Purposes of processing
- Categories of data subjects and personal data
- Categories of recipients
- Transfers to third countries
- Retention periods
- Security measures
20. Your Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates UK GDPR or other applicable data protection laws.
In the United Kingdom, the supervisory authority is the Information Commissioner's Office (ICO).
21. Supervisory Authority
If you are located in the United Kingdom and believe we have not addressed your concerns satisfactorily, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: https://ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom
You also have the right to seek a judicial remedy if you believe your rights have been violated.
22. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes to this Privacy Policy, we will:
- Post the updated Privacy Policy on this page
- Update the "Last Updated" date at the top of this page
- Notify you by email (if you have provided your email address) or through a prominent notice on our Website
- Obtain your consent if required by applicable law
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page, unless otherwise stated.
23. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your rights under UK GDPR, please contact us:
- Data Protection Officer Email: [email protected]
- General Inquiries Email: [email protected]
- Address: CatchHub HQ, 123 Thames Street, London, EC4R 3AB, United Kingdom
- Phone: +44 20 1234 5678
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT
We will respond to your request within one month of receipt. If your request is complex or we receive multiple requests, we may extend this period by up to two additional months, and we will inform you of any such extension.
24. Version History
This Privacy Policy was last updated on November 15, 2025. Previous versions of this Privacy Policy are available upon request.